NavVis Employee Spotlight: Andrea Celi, Working Student Customer Experience

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Working Student Andrea Celi has dedication and drive, hitting the books for her master’s degree while also playing a central role in the Customer Experience team.

People are the soul of NavVis. We’re more than the innovative technology we’ve developed; we’re a dynamic, culturally diverse, close-knit group supporting each other to achieve remarkable things. That’s why we publish the NavVis Employee Spotlight. We’re showcasing life at NavVis to future candidates, and the inspiring people you might be working with.

"When you join NavVis, you have an opportunity to develop your career and learn a lot from a business that’s going from start-up to scale-up."

Originally from Lima, Peru, Andrea Celi is a Working Student at NavVis, balancing her master’s degree in management and technology with the multiple demands of the Customer Experience team. See how her talents in multitasking, engineering and communications have led her to develop her career in indoor spatial intelligence.

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Q: Tell us a little bit about your background, and how you got to where you are today? 

I studied my bachelor’s degree in industrial engineering and then worked for a few years before deciding I wanted to go into more of a consumer science direction. I applied for a master’s degree in management and technology at Technical University Munich while still living in Lima. I was really excited when I was accepted onto the course, but also a little apprehensive as there were so many things to consider about moving abroad. My first year in Munich I was working as a waitress whilst studying, as it was the quickest and easiest way to start earning money and improve my German while attending my course.

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Q: What attracted you to work at NavVis?

Once I'd settled into life in Munich, I wanted to do something related to my studies. I remember the day I saw the job ad for a position at NavVis. It was a Sunday, I was studying and decided to take a break and look up some potential positions. At the time I didn’t know a lot about NavVis but had heard of the company through my peers – and had also seen the ground control points on the floor at the University campus. I looked online and found an open position for a Working Student in Sales for the Italian and Spanish market. The company culture and technology looked so cool, and it looked like a perfect fit for my skillset.

"I’m glad that I took the chance on something I hadn’t initially planned and just went with the flow."

I applied and had a few interviews, but unfortunately didn’t get the job. But they still really liked my profile, and they asked if I could fill another position supporting the NavVis Summit, a huge annual event for the company. It was only supposed to be a temporary position for three months. The first day was very special, as it was my birthday, so I won’t forget my first day here. It was great because I got to know a lot of people, working with many different teams preparing for the big event. Toward the end of my contract I found out that there was an open Working Student position in the Customer Experience team. I was intrigued and really wanted to stay with the company, so I decided to apply for the role.

Q: Take us through a typical workday for you 

After the summit, I began working in the Customer Experience department. My focus is on service design, user research, and partner communications, and involves tasks like newsletters, blog posts, and customer satisfaction surveys. I usually come in for two to three days a week. We schedule our workload in two-week sprints using a ticketing system, so we can reliably estimate how long a task will take and then manage our workload that way.

"NavVis is very flexible about allowing me to balance my work with my studies."

I enjoy multi-tasking and doing many different things rather than just focussing on a single task. For example, I might have to update a legal agreement, which involves a lot of reading. Then I would move onto drafting and sending a partner email about success stories, to motivate them to join our certification programme.

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Q: How do you allocate time for your studies?

I like to do my lectures and courses online as much as possible, so I don’t have to physically travel so much. This gives me more flexibility with when I can come into the office. When I have an intense period with exams, I can just take the week off to focus on that. NavVis is very flexible about allowing me to balance my work with my studies. Of course, there’s some planning that goes into it, but it’s great to have my projects at work which I can manage how I like.

Q: What's your team setup like?

My core team in User Education is six people, but the entire Customer Experience team is roughly 30 people. The team is big, but also very close. We have weekly meetings with the core team and monthly meetings with the big team where we share progress of our projects, and also give and receive feedback. We also have a big breakfast together every Friday, and it’s nice to get together and catch up.

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Q: Is there anyone you rely on to get things done?

Definitely. My supervisor Heini Vainikka. We work super well together as a team and I enjoy working with her. Because my focus is on the customer success programs, we have to work closely together. Anything I produce I will share with Heini first, and she always has valuable feedback which I can appreciate. She provides motivation and I learn a lot from her and her experience here at NavVis. She also started as a Working Student and has been working here full time for three years. Sometimes we like to take a walking meeting, which is great to get out of the office.

"I would highly recommend joining NavVis! I already tell people everywhere I go to apply. It's not just a workplace, it’s become my family."

Q: What do you like to do in your free time outside work to unwind?

I really enjoy meeting up with my friends for a cooking session. I love to share a meal with friends, especially if it’s Peruvian cuisine. I also enjoy going to museums and exhibitions. It’s cool to be inspired by artists, to see how people can create such beautiful things. And of course, I love to travel. Bavaria is such a beautiful place to live, with the lakes and the mountains so close.

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Q: What would you say to someone thinking of joining the NavVis team?

I would highly recommend joining NavVis! I already tell people everywhere I go to apply. It's not just a workplace, it’s become my family. When you join NavVis, you have an opportunity to develop your career and learn a lot from a business that’s going from start-up to scale-up. And on the personal side, you meet so many lovely people here that become your friends. So, in my eyes it’s a great opportunity.

Q: What’s the best advice you’ve ever received?

Connectedness to the journey – I believe everything happens for a reason. For example, my not getting the job I originally applied for has led me to where I am today, and I’m so happy with my role now. I’m glad that I took the chance on something I hadn’t initially planned and just went with the flow. Be open to opportunity, because it’s probably part of something larger.
OPEN POSITIONS

Do you want to join Andrea in a flexible, dynamic, inspiring work environment?

Check out our open positions, or email your CV and Cover Letter to position@navvis.com

Topics: People, Employee Spotlight