Technical Account Manager - Focus on Chinese Market based in Shanghai


As one of the first employees of NavVis China in Shanghai, you will have the unique opportunity to help launch an established European venture-backed startup’s solution even further into the Greater China market. NavVis has created the world’s most advanced 3D mapping system, with the ultimate goal of enabling indoor navigation throughout building interiors across the globe. Working closely with the China leadership team, the China-facing Sales team, and our Customer Experience and Technical Account Experts in Munich, you will be a strong force in bringing this disruptive technology to Chinese business customers!

As a Technical Account Manager you will be the primary customer-facing support, responsible for the long-term success of NavVis and manage technical services delivery to NavVis customers & partners across the world. Building a trusted relationship to our customers' & partners' technical teams worldwide, you will drive the usage of the sold services explaining the possibilities of NavVis technology and removing technical obstacles. You will analyze the customers' and partners' environment, understand their pain points and give them advice for implementing the optimal solution. In close cooperation with Account and Partner Managers you will be the single point of contact for our partners and blue-chip enterprise clients for all technical inquiries. This role offers you the opportunity to be front and center with our blue-chip enterprise clients & partners supporting them in digitizing their assets while accelerating your career by driving business impact.

You will work on:

  • Customer & Partner: You will create a strategic service relationship with the technical staff of your customer and/or partner to enable a high-quality service delivery. This includes a focus on understanding the customer's business and mapping objectives to provide and deliver a comprehensive service delivery plan to enable a high consumption and value of NavVis indoor digitization services. Together with your customer & partner you will identify service upgrades, subscription renewals and hardware resales, driving the maximum value of their current environment.
  • Business: Together with the sales and partner manager you will develop a strategy of which customers and partners to address with which solution. You will be responsible for consumption and profitability of the overall services and products delivered.
  • Delivery: As a trusted advisor to the customer and partner as well as to your team, you will guide your customers and partners along all technical questions and present NavVis solutions to clients who have the digitization of their indoor spaces at the top of their agenda. Integrating their current IT workflows and infrastructure with other CAD, BIM & CAFM tools (e.g., Autodesk, Bentley Microstation and ArchiBUS) will be key. After integrating the mapping solution into their environment, you will perform technical trainings and consult them onsite to maximize the value and consumption of NavVis technology.
  • Leadership: With your strong communication skills and imaginative, bold thinking in all situations, you will display executive presence and confidence in front of the customer. On  the one side, you have to show leadership when it comes to driving new product features coming from customer feedback with the development teams. On the other side, you have to set expectations with the customer and partner. Using your experience with the clients, you’ll actively drive the development of industry solutions together with our Solution Factory Team.

You have:

  • Proven experience in a B2B technical account management role and a strong understanding of complex B2B software and IT infrastructure
  • Top notch organizational, communication, project management, change management and problem-solving skills
  • Enthusiasm and affinity for technology as well as fun and confidence to connect with a variety of clients from blue chip enterprises
  • Native-like spoken and written English
  • A degree in computer science, electrical engineering or similar
  • The willingness to travel to meet customers in person

Sounds interesting?

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