Solution Engineer - Focus on Navigation SDK based in Munich

  

As a Solution Engineer you will be part of our Technical Services & Operations Team and the expert for solving all technical requests coming up from NavVis customers & partners worldwide and internally. You are the first point of contact for Technical Account Managers to translate the most complex problems for our software development team. In this position you will focus on the most tricky customer issues with our Android and iOS SDKs to provide a solution as fast as possible. At the same time, you will ensure that issues will be solved sustainably in close cooperation with our software and hardware development teams by keeping track of our customer's needs and analyzing quantitative and qualitative data. You ensure an efficient information flow.

You will work on:

  • Analyzing, troubleshooting and reproducing technical customer issues with our SDKs as well as managing and finding long term improvements for those issues 
  • Understanding and analyzing customer feedback as well as statistical data to improve the user experience and reliability of our SDKs together with our product owners 
  • Preparing, running and following-up on workshops with enterprise clients to discuss and support the integration of NavVis software into the client's IT infrastructure
  • Developing scripts, tools and processes for health checks of NavVis products and delivering them to our clients 
  • Listening to and nurturing our customer facing teams ensuring that their feedback is highlighted with the right internal development team
  • Supporting product owners and our User Education Team with managing smooth software releases 
  • Developing and running product trainings for our Technical Account Managers whenever new software releases or hardware updates are available

You have:

  • A degree in computer science, electrical engineering or similar or no degree but self-taught deep understanding of software 
  • Hands-on experience working with software engineering teams  
  • Experience with mobile development on iOS and/or Android, using mobile SDKs, API versioning and documentation
  • A solid understanding of troubleshooting and fixing problems in mobile apps and client-server communication
  • Knowledge and experience working with Scrum and agile project management
  • Curiosity and ability to grasp new mobile frameworks and libraries
  • A general knowledge of standard internet protocols: HTTP(S), SSH, etc.
  • An eye for detail for understanding and proposing viable solutions
  • Practical experience in B2B customer service, solutions/support engineering or similar
  • Fun and confidence connecting customer facing teams with development teams
  • A client-first mindset and drive to go the extra mile driven by fantastic communication and listening skills
  • Ability to estimate technical requirements for IndoorViewer and its API
  • Ability to juggle a variety of tasks and projects without lowering the bar on quality
  • Spoken and written fluency in English

WHAT WE OFFER:

  • Take the chance to build & influence the performance of our high tech products instead of “only” running analyses or of doing “plain” software development
  • Use top notch IT equipment, including your own Bose headphones
  • Work closely with passionate, international & highly talented colleagues in a casual environment with flexible working hours
  • Find us in the heart of Munich, close to Stiglmaierplatz with great cafes, shops and subway around
  • Join your NavVis colleagues and continuously grow your biz/tech skills with courses from our internal “NavVis University” which brings you topics from expert internal & external trainers
  • Strong teams are built on strong bonds. Join us for bi-weekly BrownBag lunches, regularly team-building activities, self-organized employee activities (sky is the limit on these!) and annual team off-sites
  • Take care of your well-being at work and enjoy our fully stocked kitchen with an original Italian coffee machine & all kinds of cereals and fruits

Sounds interesting?

Apply now online at www.navvis.com/company/careers or send your complete documents (cover letter, CV, references) to position@navvis.com

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